The Operational Drag Extraction System

TERMS OF USE

operational-drag.com

GEMA Market Insights FZCO

Last updated: April 28, 2026

1. Acceptance of Terms

By accessing or using the website located at operational-drag.com (the "Site"), you agree to be bound by these Terms of Use ("Terms"). These Terms constitute a legally binding agreement between you and GEMA Market Insights FZCO ("we," "us," or "our").

If you do not agree to these Terms in their entirety, you must discontinue use of the Site immediately. We reserve the right to update or modify these Terms at any time. Continued use of the Site following any changes constitutes your acceptance of the revised Terms.

2. About Us

GEMA Market Insights FZCO is a company incorporated in the United Arab Emirates. We operate the Site and offer advisory and implementation services related to operational systems for information product businesses, coaches, and consultants.

Our registered business address and contact information are available upon request and on our Site.

3. Use of the Site

3.1 Permitted Use

You may access and use the Site for lawful purposes only. Permitted uses include:

Browsing information about our services
Submitting an inquiry or application form
Booking a discovery or strategy call
Contacting us via available communication channels

3.2 Prohibited Use

You agree not to use the Site to:

Violate any applicable local, national, or international law or regulation
Transmit any unsolicited or unauthorised advertising or promotional material
Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site
Attempt to gain unauthorised access to any part of the Site or its related systems
Introduce any virus, malware, or other harmful material
Scrape, copy, or reproduce Site content without our prior written permission
Impersonate any person or entity or misrepresent your affiliation with any person or entity

4. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, images, video content, frameworks, methodologies, and software, is the exclusive property of GEMA Market Insights FZCO or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and view the Site content for your personal, non-commercial use only. This licence does not permit you to:

Reproduce, distribute, or republish any content from the Site
Modify or create derivative works based on Site content
Use any content for commercial purposes without our prior written consent
Remove any copyright, trademark, or other proprietary notices

Any unauthorised use of Site content may violate copyright, trademark, and other applicable laws and could result in legal action.

5. Services and Client Engagement

The Site is an informational and lead-generation platform. Detailed terms governing the delivery of our services, including payment terms, deliverables, timelines, and client obligations, are set out in a separate client service agreement provided at the time of engagement.

Nothing on this Site constitutes a binding offer to provide services. All service engagements are subject to mutual agreement and execution of a formal client agreement.

5.1 No Guarantee of Results

All case studies, examples, metrics, and references to business outcomes presented on the Site are illustrative only. They represent results achieved in specific circumstances and are not a guarantee, promise, or representation that you will achieve the same or similar results.

Business results depend on numerous factors including market conditions, your effort and implementation, existing business infrastructure, and other variables outside our control. We make no warranty that any particular outcome will be achieved through use of our services.

5.2 Discovery Calls

Booking a discovery or strategy call through the Site does not create a client relationship or any contractual obligation on either party. The purpose of a discovery call is to assess mutual fit. No services will be delivered, and no fees will be charged, as a result of booking or attending a discovery call.

6. Disclaimers

6.1 General Disclaimer

The Site and all content on it are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. To the fullest extent permitted by applicable law, we disclaim all warranties including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

6.2 Accuracy of Information

We make reasonable efforts to ensure the accuracy of information on the Site. However, we do not warrant that the content is complete, accurate, up to date, or free from errors. We reserve the right to update, change, or remove content at any time without notice.

6.3 Third-Party Links

The Site may contain links to third-party websites or services. These links are provided for convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. The inclusion of any link does not imply our endorsement of the linked site.

7. Limitation of Liability

To the maximum extent permitted by applicable law, GEMA Market Insights FZCO, its directors, employees, partners, and agents shall not be liable for:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, goodwill, or business opportunities
Damages arising from your access to or use of, or inability to access or use, the Site
Damages arising from any content obtained from the Site
Damages arising from unauthorised access to or alteration of your data

In jurisdictions that do not allow the exclusion or limitation of certain damages, our liability shall be limited to the maximum extent permitted by law.

8. Indemnification

You agree to indemnify, defend, and hold harmless GEMA Market Insights FZCO and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

Your use of the Site
Your violation of these Terms
Your violation of any applicable law or the rights of any third party

9. Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy, available at operational-drag.com/privacy-policy, to understand our practices regarding the collection and use of your personal information.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates, unless otherwise required by applicable mandatory law in your jurisdiction.

If you are a consumer located in the European Union or United Kingdom, you may also be entitled to bring proceedings in the courts of your country of residence.

11. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The remaining provisions of these Terms shall continue in full force and effect.

12. Entire Agreement

These Terms, together with our Privacy Policy and any applicable client service agreement, constitute the entire agreement between you and GEMA Market Insights FZCO with respect to your use of the Site and supersede all prior agreements, representations, and understandings.

13. Contact Us

If you have any questions about these Terms of Use, please contact us:

GEMA Market Insights FZCO

Website: www.operational-drag.com

Email: info@operational-drag.com